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Terms of Service

Last Updated: October 24, 2025

1. Acceptance of Terms

By accessing or using Infini Reach ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

Infini Reach provides a messaging gateway platform that enables users to send and receive WhatsApp and SMS messages through their own devices for integration with GoHighLevel and other platforms.

2. Service Description

Infini Reach is a dual-channel messaging gateway that allows you to:

  • Send and receive WhatsApp messages using your own device
  • Send and receive SMS messages using your Android device with SIM card
  • Integrate messaging capabilities with GoHighLevel and other platforms via webhooks
  • Access real-time message delivery tracking and analytics
  • Use smart routing to optimize message delivery based on destination

3. User Responsibilities

3.1 Device Requirements

You are responsible for providing and maintaining your own devices (iPhone or Android for WhatsApp, Android with SIM card for SMS) and ensuring they remain connected to the internet and have adequate battery power for the Service to function properly.

3.2 Legal Responsibilities

You agree to comply with all applicable laws and regulations, including but not limited to:

  • TCPA (Telephone Consumer Protection Act) and SMS marketing regulations
  • WhatsApp Terms of Service and Business Policy
  • CAN-SPAM Act for electronic communications
  • Data protection and privacy regulations
  • Local telecommunications regulations

3.3 Prohibited Uses

You agree NOT to use the Service for:

  • Sending spam, unsolicited messages, or bulk messaging without proper consent
  • Phishing, fraud, or any illegal activities
  • Harassment, threats, or abusive content
  • Distributing malware or malicious content
  • Impersonating others or misrepresenting your identity
  • Violating third-party rights, including intellectual property rights
  • Circumventing carrier rate limits or terms of service

4. Account and Billing

4.1 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized access.

4.2 Subscription Plans

We offer multiple subscription tiers, including a Free Forever plan. Paid plans are billed monthly or annually as selected. You can upgrade or downgrade your plan at any time.

4.3 Payment Terms

By providing payment information, you authorize us to charge your payment method for the selected plan. All fees are non-refundable except as required by law or as explicitly stated in our refund policy.

4.4 Cancellation

You may cancel your subscription at any time. Upon cancellation, you will retain access to paid features until the end of your current billing period. No refunds will be provided for partial months.

5. Service Availability and Support

5.1 Service Uptime

While we strive to maintain high availability, we do not guarantee uninterrupted access to the Service. Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

5.2 Message Delivery

Message delivery depends on multiple factors including carrier networks, device connectivity, and recipient availability. We cannot guarantee 100% message delivery and are not liable for failed or delayed messages.

5.3 Third-Party Dependencies

The Service relies on third-party services including WhatsApp, cellular carriers, and internet service providers. Changes to these services may affect functionality, and we are not responsible for issues arising from third-party service disruptions.

6. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. We collect and process data as described in the Privacy Policy, including message content, delivery status, and usage analytics.

You retain ownership of all content you send through the Service. By using the Service, you grant us a limited license to process and transmit your content to deliver the messaging functionality.

7. Intellectual Property

All rights, title, and interest in the Service, including software, design, trademarks, and documentation, are owned by Infini Reach or its licensors. You may not copy, modify, distribute, or reverse engineer any part of the Service.

The Infini Reach name, logo, and branding are trademarks and may not be used without prior written permission.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INFINI REACH SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING FROM YOUR USE OF THE SERVICE.

Our total liability to you for all claims arising from the Service shall not exceed the amount you paid to us in the 12 months preceding the claim, or $100, whichever is greater.

9. Indemnification

You agree to indemnify and hold harmless Infini Reach, its affiliates, and employees from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from: (a) your use of the Service, (b) your violation of these Terms, (c) your violation of any laws or regulations, or (d) content you send through the Service.

10. Termination

We reserve the right to suspend or terminate your account and access to the Service at any time, with or without notice, for any reason including violation of these Terms, suspected fraudulent activity, or abuse of the Service.

Upon termination, your right to use the Service immediately ceases. We may delete your account data after termination, subject to applicable data retention requirements.

11. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the Service. Your continued use of the Service after changes constitutes acceptance of the modified Terms.

We may also modify the Service, including adding or removing features, changing pricing, or discontinuing the Service, at our discretion.

12. Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.

12.2 Arbitration

Any dispute arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, rather than in court, except as permitted by applicable law.

13. Miscellaneous

13.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Infini Reach regarding the Service.

13.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

13.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

13.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms to any affiliate or successor without restriction.

14. Contact Information

If you have questions about these Terms of Service, please contact us at:

Infini Reach Support

Email: support@infinireach.io

Website: https://infinireach.io

By using Infini Reach, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.