Device Shows Offline
Your device isn't connecting to the Infini Reach platform
Common Causes & Solutions:
✓ Check Internet Connection
- • Ensure device has WiFi or mobile data connection
- • Try opening a web browser to verify internet access
- • Restart your WiFi router or toggle mobile data
✓ Verify App is Running
- • Open Infini Reach app and check if it's running
- • Don't force-stop or clear from recent apps
- • Restart the app if needed
✓ Check Battery Optimization
- • Go to Settings → Battery → Battery Optimization
- • Find "Infini Reach" and select "Don't optimize"
- • This prevents Android from killing the app
✓ Verify Server URL
- • Open Infini Reach app settings
- • Check that server URL is correct
- • Try reconnecting from app settings
💡 Pro Tip:
Keep your device plugged in and connected to reliable WiFi for best results. Consider using a dedicated device for messaging relay rather than your primary phone.
Messages Not Sending
Messages stuck in queue or failing to deliver
Troubleshooting Steps:
1. Check Device Status
- • Verify device shows "Online" in dashboard
- • Check device has active SIM card or WhatsApp
- • Ensure device has signal bars (for SIM devices)
2. Verify Permissions
- • Go to Settings → Apps → Infini Reach → Permissions
- • Ensure SMS, Phone, and Contacts permissions are granted
- • For WhatsApp: Check Notification Access and Accessibility
3. Check Message Queue
- • Open Infini Reach app and check pending messages
- • Look for error messages or stuck items
- • Try clearing queue and resending
4. Verify Phone Number Format
- • Use E.164 format: +[country code][number]
- • Example: +1234567890 (not 123-456-7890)
- • No spaces, dashes, or parentheses
WhatsApp Integration Issues
WhatsApp messages not relaying properly
WhatsApp-Specific Solutions:
✓ Enable Notification Listener
- • Go to Settings → Apps → Special Access → Notification Access
- • Enable Infini Reach notification access
- • Grant permission when prompted
✓ Enable Accessibility Service
- • Go to Settings → Accessibility → Infini Reach
- • Turn on the accessibility service
- • This allows reading WhatsApp messages
✓ Keep WhatsApp Active
- • WhatsApp must be logged in and active
- • Don't use WhatsApp Web simultaneously
- • Keep WhatsApp notifications enabled
✓ Update WhatsApp
- • Ensure WhatsApp is up to date
- • Some older versions may not work correctly
- • Check Google Play Store for updates
Messages Delayed
Messages taking too long to send or receive
Optimize Performance:
✓ Check Network Speed
- • Run a speed test on your device
- • Minimum 1 Mbps recommended
- • Switch to WiFi if mobile data is slow
✓ Reduce Message Queue
- • Don't send too many messages at once
- • Wait for previous messages to complete
- • Consider adding more devices to distribute load
✓ Clear App Cache
- • Go to Settings → Apps → Infini Reach → Storage
- • Tap "Clear Cache" (not Clear Data)
- • Restart the app
Battery Draining Quickly
Infini Reach consuming too much battery
Reduce Battery Usage:
🔌 Keep Device Plugged In
Infini Reach is designed to run continuously. For best results, keep your relay device plugged in and use it as a dedicated relay device rather than your primary phone.
✓ Disable Unnecessary Features
- • Turn off Bluetooth when not needed
- • Reduce screen brightness
- • Disable GPS/Location services if not required
✓ Use WiFi Instead of Mobile Data
- • WiFi uses less power than cellular
- • Connect to a stable WiFi network
- • Keep mobile data as backup
Not Receiving Notifications
Missing alerts for device status or messages
Enable Notifications:
✓ Check App Notification Settings
- • Go to Settings → Apps → Infini Reach → Notifications
- • Enable all notification categories
- • Set to "High Priority" or "Urgent"
✓ Check Do Not Disturb
- • Ensure Do Not Disturb is off
- • Or add Infini Reach as an exception
- • Check notification volume is up
Best Practices for Reliable Operation
Use a Dedicated Device
Use an older Android phone exclusively for Infini Reach for best reliability
Keep Device Plugged In
Maintain constant power to prevent battery optimization from stopping the app
Stable Internet Connection
Use reliable WiFi and keep mobile data as backup
Regular Monitoring
Check dashboard regularly to ensure devices are online and messages are flowing
Keep Apps Updated
Update Infini Reach and WhatsApp (if using) to latest versions
Still Need Help?
If you're still experiencing issues after trying these solutions, please contact our support team.
When contacting support, please include:
- •Device ID from your dashboard
- •Android version and device model
- •Description of the issue
- •Steps you've already tried
- •Any error messages you're seeing